Frequently Asked Questions
How do I place an order?
Browse the available envelope designs in our shop and select the design you like. Choose the number of packs you would like (each pack contains 10 envelopes) and enter your personalization details.
Once you submit your order request, we will review it and contact you within 1–2 business days to confirm the details and provide the final total price including shipping.
Orders are prepared only after confirmation and payment is received.
How many envelopes come in a pack?
Each pack includes 10 Shagun envelopes.
For example:
• 1 pack = 10 envelopes
• 3 packs = 30 envelopes
• 5 packs = 50 envelopes
What personalization can I include?
Each design allows you to personalize your envelopes with:
– Name(s) – such as the couple’s names or family name
– Message or greeting – such as a short blessing, greeting, or celebration message
If you are unsure what to write, feel free to leave the message field blank and we can help suggest wording when we confirm your order.
When will my order be ready?
Orders are processed in a few steps to ensure everything is correct before printing and shipping.
1. Order confirmation (1–2 days)
After you submit your order request, we review the details and contact you within 1–2 days to confirm personalization and collect payment.
2. Order preparation (3–5 business days)
Once the order is confirmed and payment is received, we prepare and package your envelopes. This typically takes 3–5 business days.
3. Shipping (3–5 business days)
Orders are shipped via USPS, which usually delivers within 3–5 business days depending on location.
Estimated total timeline:
Most orders arrive within about 1–2 weeks from the time the order is submitted.
If you need your envelopes by a specific date for a wedding or celebration, please mention this in your order notes and we will do our best to accommodate your timeline.
How does payment work?
After you submit your order request, we will review the details and contact you within 1–2 business days to confirm the order.
At that time we will send instructions to complete payment via Venmo or Zelle. Once payment is received, your order will be prepared and shipped.
Can I see a preview before my order is finalized?
Yes. After you submit your order request, we will review your order details and personalization wording by sending a mockup for you review before preparing the envelopes.
If any adjustments are needed to names or messages, we will work with you to make sure everything looks correct before the order is finalized.
This helps ensure that your envelopes are exactly how you want them before they are prepared.
What if I made a mistake in my personalization?
No problem. Since we review every order before preparing it, you will have the opportunity to correct any spelling, names, or messages during the order confirmation step.
If you notice a mistake after submitting your order, simply reply to our confirmation message and we will update the details before the envelopes are prepared.
Once the order has been confirmed, payment has been received, and envelopes have been prepared, changes are no longer possible.